Guest Experience Ops Manager | Madagascar

𝗝𝗗 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲𝗱 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 is assisting a luxury island lodge in Madagascar in sourcing an experienced and dynamic 𝗚𝗨𝗘𝗦𝗧 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘 𝗢𝗣𝗦 𝗠𝗔𝗡𝗔𝗚𝗘𝗥

This exclusive property offers immersive, high-end experiences in a spectacular and pristine setting, and is part of a well-regarded collection known for responsible, remote luxury tourism across Africa and the Indian Ocean.

The Operations Manager will oversee the overall standards of the guest experience, coordinating the day-to-day operational functions across all departments and working closely with the General Manager to ensure systems, people and logistics operate seamlessly. This is a hands-on, service-oriented leadership role for someone who thrives in dynamic, remote environments and brings a genuine passion for operational excellence in luxury lodge hospitality. Hotel experience alone is not sufficient for this role.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Develop and maintain service standards across all guest-facing departments, continuously improving the guest experience in line with the property’s luxury positioning.
• Lead and coordinate daily operational activities across Front Office, Housekeeping, Spa, Activities and Food & Beverage, implementing and upholding SOPs.
• Ensure the end-to-end guest experience is delivered with personalisation, attention to detail and warmth, responding swiftly and professionally to any guest feedback.
• Support the General Manager in building a high-performing, values-driven team through training, coaching and cross-departmental collaboration.
• Oversee procurement, delivery and inventory management of all operational supplies, ensuring adequate stock levels for a remote island operation.
• Ensure all departments adhere to health, safety, hygiene and fire safety protocols, and lead incident reporting in line with company procedures.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

• Minimum 5-7 years in operations roles within luxury hospitality, with experience as an Operations Manager in a comparable remote luxury lodge or island property essential.
• Hotel experience alone will not be considered; remote lodge, camp or island hospitality experience is required.
• Strong operational planning and problem-solving skills with a hands-on, solutions-oriented approach.
• Excellent communication and interpersonal skills with the ability to build trust across diverse, multicultural teams.
• High level of attention to detail, with a strong focus on consistency, quality and guest satisfaction.
• Fluency in English essential; French language skills a strong advantage.
• Genuinely adaptable and resilient, with the attitude and flexibility needed for island life in a remote setting.

𝗦𝗮𝗹𝗮𝗿𝘆- On application.

𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁- Permanent, live-in. Full board and medical coverage provided.

📌𝗣𝗟𝗘𝗔𝗦𝗘 𝗡𝗢𝗧𝗘- Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you.