Client Relationship / Key Account Manager | Cape Town

𝗝𝗗 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲𝗱 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 is recruiting on behalf of a well-established, premium tours and ground transport company in Cape Town for an experienced and relationship-driven 𝗖𝗟𝗜𝗘𝗡𝗧 𝗥𝗘𝗟𝗔𝗧𝗜𝗢𝗡𝗦𝗛𝗜𝗣 / 𝗞𝗘𝗬 𝗔𝗖𝗖𝗢𝗨𝗡𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗥

Our client is a respected name in South Africa’s inbound travel industry, delivering tours and transport services to destination management companies, hotels and other travel partners. With a solid foundation and ambitious plans for growth, they are looking for a proactive professional who takes ownership, thrives on building lasting partnerships and is motivated to help drive the business forward.

Reporting to the General Manager and based in Cape Town, the successful candidate will be responsible for retaining and growing the company’s existing client base. This includes running tiered account plans and a structured programme of face-to-face visits and business reviews, tracking account health and booking trends, coordinating feedback and service recovery with the relevant managers, and increasing tour and transfer business within current accounts. The role also covers client training and educational trips, contract renewals, CRM records and regular portfolio reporting, working closely with the Head of Sales, who focuses on new business.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

• A business, tourism or hospitality qualification is preferred; strong practical experience will also be considered.
• Proven experience in B2B account management or client relationship management, with a track record of retaining and growing key accounts.
• Experience in luxury travel, hospitality, or premium transport and tour operations will be a strong advantage.
• A good understanding of the inbound tourism trade, including DMCs, hotels and other booking partners.
• Commercially minded, able to balance client retention and growth with margin, working within agreed pricing and targets.
• Comfortable analysing booking and revenue data to spot risks and opportunities early.
• Proficient in CRM systems, Excel and presentation software, with disciplined record-keeping and reporting.
• An excellent communicator who presents products with confidence and handles difficult feedback professionally.
• Highly organised, able to manage a full client portfolio and stick to contact schedules and reporting deadlines.
• A natural self-starter with a strong drive to take ownership and deliver results.
• Discreet and professional, and comfortable with in-person client engagement, including meetings and events outside normal office hours.
• Valid driver’s licence and willingness to travel nationally.
• Based in, or willing to relocate to, Cape Town.
• Shortlisted candidates will be asked to complete a Predictive Index (PI) assessment before interviews.

𝗦𝗮𝗹𝗮𝗿𝘆 – On Application

📌 𝗣𝗟𝗘𝗔𝗦𝗘 𝗡𝗢𝗧𝗘 – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you.