Guest Experience Manager | Kenya

Permanent
Kenya
Posted 4 weeks ago

Guest Experience Manager | Kenya


 

JD Specialized Recruitment have partnered with a reputable Safari operation in Kenya to recruit an experience and guest centric GUEST EXPERIENCE MANAGER

Requirements

  • Bachelor’s degree in hospitality management, business administration, or related field
  • At least 3-5 years of experience in a similar role, in the hospitality industry
  • Lodge Management background and knowledge of the Safari lodge business is preferable.
  • Knowledge of industry best practices for guest experience management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proven track record of delivering exceptional guest service and resolving guest issues effectively
  • Ability to work well under pressure, prioritize tasks, and manage time effectively
  • Ability to work in a fast-paced and dynamic environment
  • Proficiency in property management systems and Microsoft Office Suite
  • Fluent in English with additional languages being a plus
  • Strong problem-solving skills and attention to detail

Salary – Excellent USD salary with expat benefits

➡️PLEASE NOTE – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you for your understanding

Job Features

Job CategoryGuest Experience Manager

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