Regional Hospitality Training & Development Manager | East Africa

𝗝𝗗 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲𝗱 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 is currently seeking an experienced and dynamic 𝗥𝗘𝗚𝗜𝗢𝗡𝗔𝗟 𝗛𝗢𝗦𝗣𝗜𝗧𝗔𝗟𝗜𝗧𝗬 𝗧𝗥𝗔𝗜𝗡𝗜𝗡𝗚 𝗔𝗡𝗗 𝗗𝗘𝗩𝗘𝗟𝗢𝗣𝗠𝗘𝗡𝗧 𝗠𝗔𝗡𝗔𝗚𝗘𝗥 to drive service excellence and operational consistency across a collection of high-end lodges and mid-range safari camps in East Africa.

𝗡𝗕 – 𝗔𝘁 𝗹𝗲𝗮𝘀𝘁 𝟰 𝘆𝗲𝗮𝗿𝘀’ 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗶𝗻 𝗘𝗮𝘀𝘁 𝗔𝗳𝗿𝗶𝗰𝗮 𝗶𝘀 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱

This role calls for a passionate hospitality professional with exceptional attention to detail, a strong eye for property aesthetics, and a deep commitment to creating memorable guest experiences. The successful candidate will combine strategic vision with hands-on leadership, guiding and mentoring diverse teams to deliver world-class service across multiple properties.

Requirements

• Proven senior management experience in luxury or safari lodge operations.
• Strong track record in training, coaching, and leadership development within the hospitality sector
• Design and implement structured training and mentorship programs for lodge and camp managers throughout the region.
• Coach front-of-house and service teams to consistently deliver refined, guest-centric experiences.
• Standardize front-of-house procedures to ensure consistency across all locations.
• Mentor lodge and camp leaders to inspire, guide, and motivate their teams towards service excellence.
• Track and evaluate KPIs across all properties to ensure measurable improvement in guest satisfaction, service delivery, and team performance.
• Excellent communication in English; Swahili an added advantage.
• Valid driver’s license and willingness to travel between bush-based properties.

𝗦𝗮𝗹𝗮𝗿𝘆 – To be discussed

➡️ 𝗣𝗟𝗘𝗔𝗦𝗘 𝗡𝗢𝗧𝗘 – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Thank you for your understanding.